Client Relationship Manager - eCommerce
Who we are
Sourceful exists to provide better solutions for the planet by working with businesses looking to reduce their carbon footprint through smarter packaging. We are VC-backed (Index Ventures, Eka and Coatue) and most recently raised $20m in 2021.
About the role
We have ambitious growth plans in 2023 for Self Serve, our e-commerce side of the business. We are looking for a sales CRM who thrives in a fast-paced environment, loves the thrill of closing deals, and cares about reducing the carbon impact of packaging on our planet.
What will your days look like
- Managing the entire sales cycle from finding potential clients to closing deals
- Developing and executing sales strategies to draw in new customers (Outbound and Inbound)
- Serving as the principal point of contact for potential customers, building relationships with them to identify their needs, timelines, budgets, and constraints
- Liaising internally with our Sustainability, Design, Sourcing, and Tech teams to provide the best advice on the sustainability impact of various product choices, taking the customer’s preferences and budget into account
- Negotiating pricing and payment terms with customers and close on deals
- Providing feedback to our Tech and Management team to continually improve our product and service offering to positively surprise our clients
Who are you
Our goal is to build a mission-driven environment for top talent with a desire to do their best work. To that end, we are flexible on your experience and specific skill sets. However, we would generally expect to see those who are:
- Able to demonstrate strong communication, interpersonal, teamwork, and customer service skills.
- Able to demonstrate B2B sales experience in developing pipelines and closing deals
- Possibly able to demonstrate packaging knowledge and experience
- Able to demonstrate project management experience and high attention to detail to ensure delivery of multiple complex client projects on-time and meeting/exceeding expectations
- Appreciative of the value of teamwork, and has the natural inclination to go above and beyond to help your peers and the business as a whole
- Able to demonstrate a strong numerical and commercial acumen
- Able to demonstrate ambition and drive to deliver the best results for our clients
- Able to demonstrate a track record of thriving in high-pressured environments
- Passionate and enthusiastic for both our clients as well as sustainability-related topics
We want to see you thrive
We believe all of our people are capable of achieving great things here, but in order to do so we want to make sure we’re providing the right support when we can:
- Private Healthcare
- A flexible working model
- Remote working budget
- Financial support for personal / career development programs
- Opportunity to join a high-growth company at an early stage
- Competitive salary and sales commission & team bonus package
- Scope for high performers to move into senior positions quickly
- Department
- E-Commerce
- Locations
- United Kingdom
- Remote status
- Hybrid Remote

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Strive with purpose
We are moving the needle on how the world does business — for the benefit of the planet.
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Make Sourceful your home
We are building a company where everyone is welcome, heard, and valued.
Client Relationship Manager - eCommerce
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