E-Commerce
·
Multiple locations
·
Fully Remote
Client Relationship Manager
Responsibilities
By joining us at this early stage, your responsibilities will be wide-ranging:
- Full ownership of the client relationship: from initial engagement to solution sales to customer retention
- Project management: planning, managing, and delivering on the client’s sourcing needs, including acting as Project Lead and liaising with our Sustainability, Creative and Sourcing teams
- Best advice: providing best advice on the sustainability impact of various product choices, taking the client’s preferences and budget into account
- Price optimisation: analysing and taking ownership of the pricing and payment terms we provide to clients
- Innovation: providing comments to our Tech and Management teams to improve our business and the services we can offer to our clients
- Customer delight: using feedback and data, continually improve and positively surprise our clients
About You
Our goal is to build a mission-driven environment for top talent with a desire to do their best work. To that end, we are flexible on your experience and specific skill sets. However, we would generally expect to see:
- Proven presentation and communication skills, both verbally and via email
- B2B sales experience
- Project management experience and high attention to detail to ensure delivery of multiple complex client projects on time and meeting/exceeding expectations
- Passion and enthusiasm for both our clients as well as sustainability-related topics
- Appreciation of the value of teamwork, and natural inclination to go above and beyond to help your peers and the business as a whole
- Strong numerical and commercial acumen
- Ambition and drive to deliver the best results
- A track record of handling pressure as you grew in experience – very important given our scaling and growth journey
- Department
- E-Commerce
- Role
- Client Relationship Manager
- Locations
- Manchester, Netherlands, London
- Remote status
- Fully Remote

E-Commerce
·
Multiple locations
·
Fully Remote
Client Relationship Manager
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